ROLE

UI/UX Designer

PERIOD

Des 2022 - Case Study Test

MISSION

Simplifying user’s journey through redesigning website into mobile apps

COMPANY

Techanic

Overview

Techanic is an startup company in repair management business. The service served are reparation of handphone, laptop, tablet, and will have an expansion to otomotive and retail industry.

And right now, Techanic want to develop a mobile application to help users to search for best and nearest repair service in their location more easily. More than that, the users can also check the service status, the ongoing and see service time spent, quality control checking, warranty policy, and invoicing.

What I’ve Done

• Conducted primary and observation the website using dummy account
• Redesigned new interface from website into mobile apps platform

The Design Process

I used design thinking in this case study. There are 5 steps in design thinking, i.e. empathize, define, ideate, prototype, and test.

Empathize

Conduct research to gain real insight from the users and their needs

Ideate

Generate creative ideas to make the flow process when using the apps

Define

Accumulate and analyze the research information and observe what are the users need

Prototype

Build real, scaled down version of the product

01. Empathize

To identify which problem space and what problems should be focused on, I devise this research plan strategy:

Objectives